Location: Edinburgh (Onsite, 5 days per week)

Are you a hands‑on 2nd Line Engineer who loves solving tricky problems and owning tickets through to resolution? This is a great opportunity to support a busy, mission‑driven campus and keep teaching and learning running smoothly—while contributing to improvements across devices, apps, networking and AV.

About the role

You’ll provide dedicated 2nd line support across a M365/Windows estate, taking ownership of incidents and service requests raised via the IT Service Desk. You’ll diagnose and fix issues in person and via phone/email/remote tools, collaborate closely with colleagues and vendors, and contribute to planned maintenance and small projects throughout the year.

This is an onsite role based in Edinburgh, Monday to Friday, with occasional out‑of‑hours work for planned changes. You’ll also be the type of person who is happy to jump in and resolve 1st line issues too, no one is bigger than the team here.

What you’ll do

• Act as an escalation point for the Service Desk, owning tickets end‑to‑end and keeping users informed throughout.
• Support core platforms and services including Windows 11, Microsoft 365/Entra ID, Intune, Active Directory, with some macOS in play, Wi‑Fi, and AV (Promethean/projectors). 
• Administer and use Intune/Autopilot and Jamf for build, deployment and device compliance; maintain security, asset and knowledge base records.
• Collaborate on improvement initiatives (e.g., software asset management, rolling device refresh, self‑service portal) and contribute documentation and handovers.
• Plan and execute maintenance with minimal classroom disruption; escalate risks promptly and communicate clearly with stakeholders.

What we’re looking for

• Solid 2nd line support experience in a busy, customer‑focused environment, with strong troubleshooting and decision‑making under pressure.
• Practical experience across Windows devices; confidence with AD administration and endpoint management (Jamf, Intune, Autopilot).
• Familiarity with M365 (including security/governance).
• Clear communicator who can prioritise effectively, document fixes, and collaborate as part of a small, high‑performing team.

Nice to have

• ITIL Foundation; Microsoft and/or Apple certifications.
• Experience with Microsoft Server, database/MIS (e.g., iSAMS, SQL), and/or education sector environments.

Apply now, our client is keen to move swiftly and get interviews scheduled asap.

Learning & Development Business Partner | Glasgow (Hybrid)

We’re supporting a client who’s looking for an experienced L&D Business Partner to join a high‑performing, forward‑thinking learning team.

This is a genuinely impactful role – you’ll partner closely with senior stakeholders, shaping learning strategy and delivering initiatives that drive performance, growth, and engagement across the business.

What you’ll be doing:

• Partner with leaders to understand capability needs and business priorities
• Design and deliver innovative learning solutions (in-person and virtual)
• Lead key L&D projects aligned to wider strategy
• Provide coaching to individuals and teams
• Build inclusive, engaging development experiences across the organisation

What we’re looking for:

• Proven experience delivering impactful L&D interventions
• Strong facilitation skills and stakeholder credibility
• Experience with coaching and/or psychometric tools
• A commercial mindset with the ability to link learning to outcomes
• Curious, proactive and comfortable working at both strategic and hands-on levels

The detail:

• Hybrid working – 2 days per week in the Glasgow office
• Broad, autonomous role with real influence
• Supportive team and culture focused on development

If you’re looking for a role where you can genuinely shape how learning shows up in a business, it’s worth a conversation.

Drop me a message if you’d like to hear more.