Support/Field Engineer - Fife

IT Support
Ref: 496 Date Posted: Monday 27 May 2024

Evolve-IT are delighted to bring to market a position with a leading provider of office solutions, specializing in hardware maintenance and support services.

They are seeking a highly skilled Field/Support Engineer to join their team in the Dundee area. The ideal candidate will be responsible for maintaining and servicing a variety of office hardware, including scanners, printers, and other equipment. As the Field/Support Engineer, you will be the face of the company, providing on-site support and troubleshooting to ensure the equipment operates smoothly.

What will your role be?

  • Perform routine maintenance and repairs on scanners, printers, and office hardware.
  • Diagnose technical issues and provide timely solutions to minimize downtime.
  • Install and configure new equipment as needed.
  • Collaborate with clients to understand their specific requirements and provide customized solutions.
  • Keep accurate records of service calls, repairs, and maintenance activities.
  • Provide training and support to end-users as needed.

How could you be perfect?

  • Proven experience as a Field Engineer or similar role, preferably in the office equipment industry.
  • Proficiency in maintaining and servicing scanners, printers, and office hardware.
  • Strong troubleshooting skills and ability to resolve technical issues efficiently.
  • Excellent communication and customer service skills.
  • Valid driver's license and willingness to travel within the Dundee area.
  • Ability to work independently and manage time effectively.

If this sounds like the perfect role for you, please do not hesitate to reach out to my self via email, jack@evolve-it.com.