Product Support Analyst - 12 Month Fixed Term Contract - Edinburgh

40000 - Project Management
Ref: 223 Date Posted: Thursday 19 May 2022
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Evolve - IT's global financial client are looking for a Product Support Analyst to join on a 12 month fixed term contract, that will pay up to £40,000 for your services!

The role itself will encompass various different aspects, and his best suited for someone who can handle pressure and constructively guide a team through any issues. 

 

The role will include;

  • Application Support – ensure that the application is working correctly as deployed;
  • Issue Management – analyse, investigate, and allocate for resolution and closure for all issues;
  • Service Support – support the Service Managers in delivering services within KPIs, SLAs and contractual obligations;
  • Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;
  • Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;
  • Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose;
  • Project Handover – facilitate the transition between project support and production support for all change;
  • Change Management – support testing and release process for production fixes;
  • To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

 

The ideal Candidate will have;

  • University degree qualified or equivalent experience;
  • Intermediate computer skills and basic knowledge of SQL;
  • Advanced knowledge of English language;
  • Good team communication skills, confident in dealing with internal and external clients;
  • Proven problem-solving abilities;
  • Ability to effectively prioritize and execute tasks;
  • Strong analytical thinking and keen attention to detail;    

      

If you are interested in the role, please don't hesitate to contact me, jack@evolve-it.com or 01313747682 for a confidential conversation about your experiences and more in depth discussion about the role.