Sorry, this advert is now closed. Click here to view our live vacancies.

Financial Systems Support Team Leader – Central Edinburgh (hybrid) – 6 months Fixed Term Contract - Edinburgh

Excellent salary and benefits (including 15% pension and PHC)
Ref: 326 Date Posted: Friday 25 Nov 2022

Financial Systems Support Team Leader – Central Edinburgh (hybrid) – 6 months Fixed Term Contract

Evolve IT Recruitment is currently recruiting for a Financial Systems Support Analyst (or Team Leader) on a 6 month Fixed Term Contract to join a leading investment management client based in Edinburgh.  Working with a team of two other analysts you will support a wide range of financial systems and applications including general ledger, payroll, expenses, and reconciliations – this will include answering calls on the users support queue (c. 80 users), helping with application configurations, and covering daily tasks such as system reconciliations etc.  You will have excellent communication skills and will be customer service focussed, ideally you will have previous experience of leading a team however our client is also happy to consider analysts looking for that first step into leadership.  Our client uses a wide range of technology in their finance department and any experience of the following is highly advantageous; Expensify, Kyriba, Proactive, Infor Sunsystems, Infor BI, Advantage Fee, Alteryx ETL, OLAP cubes, and Microsoft Power Platforms.

The role is for an initial six months fixed term contract based in Edinburgh on a hybrid office / WFH basis – the benefits package includes 15% pension contributions and private healthcover.  If interested please apply today!

Responsibilities:

- Prioritise resolution of support calls raised on Finance Systems working closely with other Finance Systems Analysts.

- Liaise with end users, vendors, and other 3rd party consultants to ensure the prompt closure of calls within SLAs.

- Manage SLA’s and produce / circulate reporting to ensure exceptional ongoing performance

- Perform root cause analysis on issues identified and build process improvement tasks to eliminate recurrence of these items.

- Maintain robust process documentation and communicate across the wider team

- Provide an excellent level of customer service and ensure all stakeholders are satisfied with ongoing resolutions to issues

Essential:

- Experience of working in a helpdesk / user support role, ideally as an analyst or team leader

- Working knowledge of finance applications and information systems

- Troubleshooting skills across a wide range of technical problems and applications.

- Experience in systems administration / configuration

- Strong attention to detail and ability to deliver work to a high standard of accuracy

- Customer service focussed

- Excellent communication skills, both written and oral

- Good troubleshooting, investigation, and diagnostic skills

Desirable:

- ITIL Service Management Framework experience

- Experience of working in a Finance department

- Experience with any of the following applications; Expensify, Kyriba, Proactive, Infor Sunsystems, Infor BI, Advantage Fee, Alteryx ETL, OLAP cubes, and Microsoft Power Platforms

- Experience with Excel / VBA

Benefits:

- Good salary and benefits package

- City centre location (hybrid) with excellent transport links – train / bus / tram