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2nd Line Support - Perth

IT Support
Ref: 485 Date Posted: Thursday 21 Mar 2024

Evolve-IT are delighted to bring to market a 2nd Line IT Support Engineer role providing onsite support across the central belt – our client has offices in Edinburgh, Glasgow and Perth. The role is split 60/40 onsite and office-based support.


You will play a key role providing high quality support for a range of clients, diagnosing and resolving IT-related issues, ensuring their team can work seamlessly and their clients receive the best service possible. Since you will be attending office sites a full driver’s licence and car is required for this role.


Our client is growing massively in the MSP space, they are renowned for their excellent service and a friendly working culture. This is a role where our skills can develop and flourish. You will be part of collaborative and dynamic team that delivers rapid and top-notch service.


About You


  • Solid 2nd Line support experience
  • An enthusiastic, personal and ambitious nature
  • Excellent communication skills and telephone manner
  • Enviable problem-solving abilities
  • Strong attention to detail with the ability to multi-task


A day in the life


Working in  a close and collaborative team you will be solving clients’ problems over the phone, by email and support tickets and providing a great customer experience.


  • Resolving 2nd Line Support requests -these will be predominantly server, network, cloud and infrastructure focused.
  • Supporting your colleagues in the 1st Line support team, helping to develop their skills.
  • Escalating faults and working closely with our 3rd Line Support team.
  • Project work - both onsite and remotely.
  • Taking part on onsite installations such as devices, network equipment, and data cabling.


Key Technical Skills Required


  • Office 365 suite
  • Azure, Azure AD and Group Policy
  • Windows Server
  • Windows 10/11
  • Mac OS (nice to have – not essential)
  • Backup & Security Management
  • Server Build, Migration and Networking Experience             


In return you will receive up to £35,000 per annum with an amazing benefits package, pension, onsite parking and the including opportunities to upskill and gain new certifications.


If you are a natural problem solver with excellent customer service and a passion for technology, what are you waiting for? Reach out to for a confidential chat.