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1st /2nd Line IT Support Technician - Edinburgh

IT Support
Ref: 481 Date Posted: Friday 28 Jun 2024

Evolve-IT are delighted to bring to market 1st and 2nd Line IT Support roles based in Edinburgh, you will play a key role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible.

 

Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients.

 

Key responsibilities:

 

  • Working alongside the Service Desk Manager, providing 1st / 2nd line support and escalating to 3rd line where appropriate.
  • Supporting the Service Desk Manager to ensure technical documentation and SLA’s are kept up-to-date, and that processes and technical standards are documented.
  • Building and configuring hardware and equipment.
  • Assisting the Project and Cyber Manager and/or Service Desk Manager with site visits, client appraisal, internal and external projects and cyber security needs.
  • Identifying and conducting preventative maintenance on client sites.
  • Testing client monthly backups and ensuring backups are run at the end of every working day.
  • Supporting and directing apprentice team members with tasks where required.

 

About you:

 

  • Solid MS365 and Azure experience.
  • Happy to work 5 days in the office, Edinburgh City.
  • Excellent Customer Service Skills.

 

Nice to haves (not essential):

 

  • Basic Server and Networking experience.
  • Mac experience.
  • CompTIA and Microsoft certifications.

 

In return you will receive up to £32,000 per annum with a strong benefits package including private healthcare and opportunities to upskill and gain new certifications.

 

If you are a skilled techy with over one year of IT Support experience and excellent customer service skills, this is the job for you. Please reach out to craig@evolve-it.com or reply to this advert for a confidential chat.